SnapNote support
Need a hand? We are here.
For product questions, purchase support, or privacy feedback, contact SnapNote support directly.
Email supportRequirements
SnapNote requires iOS 26 or later. Its core recognition, organization, and Ask Notes workflows use an on-device model and can work without an internet connection once the model is ready.
Common questions
- Are my documents uploaded?
- The core recognition, organization, and Ask Notes workflows process content locally on your device and do not call a cloud AI API.
- Why is a local model needed?
- The local model lets document processing and Ask Notes run directly on your iPhone, without relying on a metered cloud AI service.
- Can I verify recognition results?
- Yes. The original photo, OCR text, and organized result remain available to inspect in the app.
- Is there a subscription?
- No. SnapNote uses a one-time purchase model with no monthly subscription or AI usage credits.
Contact support
Send the issue, device model, iOS version, and SnapNote version to c250080229@hotmail.com. Do not email sensitive documents when reporting an issue.
Privacy
Read the privacy policy to learn how SnapNote handles documents and photos.